The modern consumer exists in a world of convenience supported by increasingly simple user interfaces powered by complex business processes. From fifteen-minute deliveries, automated warehouses, fraud detection, consumer protection and privacy; to cashier-less stores where customers can select a product and walk out. Learn how evolving technology is changing how consumers engage with retail organisations in-store and online, including their supply chains and fulfilment/transport systems.
Frederic’s passion for software began at the age of thirteen when he wrote his first program on a commodore 64. His breadth of experience spans from being one of two engineers on a successful start-up to managing teams of over four hundred people working on enterprise systems. He has a passion for building high-quality customer-focused software in learning organisations.