James Turnbull

Building a modern monitoring environment is more than just using the latest awesome tools, collecting all the data, displaying numerous graphs, and knowing when things go wrong. A modern monitoring environment is more than tools and infrastructure. It’s a service. A service you provide to your whole team: developers, operations, security, and the business.

This talk is about how you can build monitoring environments (or extend your existing environment) that are customer-focused rather than infrastructure focused. You’ll see how you can treat your needs and the needs of your organization as customer requirements, and build monitoring that is consumable and configurable on demand.

We’ll focus on:

• You are not the only customer of your monitoring
• What does monitoring as a service look like?
• How do we move to a customer-driven service?
• How does this change how your monitoring environment operates?