Dave Zwieback

Author of "Beyond Blame"​, Head of Engineering at Pandora at Pandora

Workshop

Awesome Postmortems
Tuesday 9:00 - 17:00
Topics:
Postmortem
Learning
Failure
Level:
General
Your rating:
0/5

Failure is inevitable. Success is unpredictable. Both failure and success are also tremendous learning opportunities. A postmortem, conducted in an skillful way, is one of the best ways to learn from both failures and successes. Postmortems help us identify and address areas of fragility within systems and organizations, making both more resilient.

In this highly-rated, practical, hands-on session, you’ll learn the theory and, most important, get to practice conducting awesome postmortems, including:

  • How to set the context, and go beyond blame
  • What data to collect before the postmortem and how to present it in the most useful way
  • How to facilitate charged conversations during high-stakes postmortems
  • Finding the real root cause of any failure or success (yes, there is such a thing!)
  • Learning in complex, adaptive systems
  • The new view of “human error”
  • How to recognize and mitigate the effects of cognitive biases
  • Writing up postmortem results (for internal and external audiences)
  • Harnessing prospective hindsight to identify risks and reduce the possibility of future failures

Audience
Anyone tasked with facilitating postmortems, retrospectives or learning reviews. And anyone wishing to learn more (and better) from failure and success. Anyone interested in building learning organizations.

Prerequisites
None.

Requirements
None.

About

Dave Zwieback has been working with complex, mission-critical I.T. services and teams for two decades. He is Head of Engineering at Pandora’s Next Big Sound team, and Partner at Mindweather LLC. His career spans small high-tech startups, non-profits, and behemoth engineering, financial services, and pharmaceutical firms. Dave is the author of Beyond Blame: Learning From Failure and Success. To learn more about Dave, visit mindweather.com or follow @mindweather.

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