Jason Hand

DevOps Evangelist & Incident & Alerting specialist at VictorOps


ChatOps: Infrastructure as Conversation
Friday 16:35 - 17:20
Configuration Management
Group Chat
Incident Management

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Those tasked with building and maintaining resilient services and systems at scale are aware of the concepts behind “Infrastructure as Code”. Configuration management tools and services such as Puppet, Ansible, Chef, and others have become a staple in the provisioning, management, and more of critical components of systems worldwide.

With the growing popularity of ChatOps (the concept of moving actions and context related to Operations into a persistent group-chat tool) more and more teams are beginning to find even more efficiencies and benefits. What does it look like when teams have begun to manage much of their infrastructure from the interface of group-chat? What concerns and pitfalls must be considered? Where should teams begin their efforts towards a ChatOps approach? What’s on the horizon and beyond as more and more shift their actions away from the command-line-interface and web browsers and begin to leverage API’s, bots, and group-chat tools in a secure and consistent way?


DevOps Evangelist at VictorOps, organizer of DevOpsDays–Rockies, author of ChatOps for Dummies (Wiley), and cohost of the “Community Pulse” podcast about building community in tech. He has spent the last 18 months presenting and building content on a number of DevOps topics such as blameless postmortems, ChatOps, and modern incident management. A frequent speaker at DevOps-related events and conferences around the country, Jason enjoys talking to audiences large and small on a variety of technical and non-technical subjects.

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