Listening is power. By tuning in and applying self-management and directed curiosity, you can help others solve their own problems instead of telling them what to do, giving them the tools they need to be leaders in your organization rather than order takers. Heidi Helfand leads a crash course in coaching conversations, helping you become a better and more empowering leader, coworker, and friend. Heidi first makes the case for focused attention, listening, and awareness—skills that help people feel “heard.” You’ll then learn specific strategies like the three levels of listening, paraphrasing, and mirroring and discover how you can draw people out by asking powerful, open-ended questions. You’ll be able to apply these lessons to all areas of your life.Watch the talk Check the slides
Heidi Helfand is Director of Engineering Excellence at Procore Technologies, a leading provider of cloud-based applications for construction. She is author of the book Dynamic Reteaming: The Art and Wisdom of Changing Teams which challenges the notion that you need to keep your teams “the same” in order to be successful. Heidi was on the original team that invented GoToMyPC, GoToMeeting and GoToWebinar and AppFolio, Inc., a SAAS property management software company. She is a co-active coach credentialed by the International Coach Federation (ICF).