Just as products and systems must fulfil functional and non-functional requirements to succeed, teams need technical and non-technical skills. Crew Resource Management (CRM), which focuses on human factors and how to optimise them, has emerged as a cornerstone of high-performing teams across industries, from aviation to emergency medicine and elsewhere. This presentation explores the principles of CRM and its transformative impact on team dynamics, communication, and decision-making. CRM fosters a culture of collaboration and accountability by emphasising situational awareness, effective communication, leadership, and mutual support, enabling teams to navigate complex challenges with precision and resilience. This talk will demonstrate why CRM is the secret to unlocking peak performance, reducing errors, and achieving operational excellence in high-stakes environments.
A quiet and reserved researcher and practitioner, Joseph Pelrine is considered by cognoscenti to be one of the pioneers and top experts on Agile methods. He has spent over 30 years defining and refining processes to help some of the world’s most well-known companies improve their ability to satisfy the needs of their customers.As a psychologist, his focus on people and his experience in applying l...