The Future of GenAI in Customer Service, Assisted SDLC & Data Analytics
Level: General
General overview & Live Demo to showcase and understand AI contact center capabilities with Microsoft Digital Contact Center platform connected Self-service AI-driven Conversational IVR, Chat & Voice bots with GenAI OpenAI/GPT-enabled for generative answers, Voice Biometrics authentication, Real-time translation of conversation, Sentiment analysis, Agent Smart Assist. SDLC with GitHub Copilot and more.
Speaker
Kingsley Ehimen Asuelimen
Solution Architect at Accenture
Kingsley is Presales Solution Architect for Microsoft Dynamic 365 Customer Engagement (CRM) with a strong background in software engineering and project management. He is passionate about leveraging cutting-edge technologies and innovations to find new solutions to business problems and maximized value....